Submit a request

Your email address

All quotes are supported using this webform (including Far East imports)(optional)

This booking webform does NOT support Far East import bookings, please email fareastimports@itdglobal.com. For all other bookings please continue to complete the webform.(optional)

Full Name

Telephone Number(optional)

Company Name

ITD Account Number

Your Query?

Carrier

Collections Address(optional)

Delivery Address(optional)

If no movement in 5 working days- please continue to complete this webform, attach relevant documents for quicker resolutions (e.g. cost invoice). www.itdglobal.com/track-your-parcel/ (optional)

Have you attached the relevant documents? (optional)

If you already have an ITD Quote/ Booking Template- please tick here & attach at the end of this webform. If not don't worry, please tick here & continue to complete the webform- we will send you one to complete.(optional)

Are you happy to accept the cost of the return? (optional)

Please attached your Proof of Cost invoice at the bottom of this webform. Confirm you have read this request by ticking below.(optional)

Please provide system error details/ general comments(optional)

Please include your ITD Quote reference (if applicable)(optional)

Collection Country(optional)

Postcode/ Zip(optional)

Destination Country(optional)

Destination Postcode/ Zip(optional)

Subject or Tracking Number

Please only include one tracking number in this field.

Further details about your query. Please list any other relevant tracking numbers here

Attachments(optional)

Add file or drop files here

Filing a claim just got easier.

If you print labels using ITD’s Connexx platform, raise your claim there rather than on this form. You get an instant eligibility check, a list of the documents your carrier needs, and progress tracking inside Connexx.

Connexx customers should raise all claims in Connexx.

See how it works

If you use Scurri, carry on with this form and we will take it from here.

If you do not have a login to Connexx, please contact your ITD account manager.